Shipping Policy

At YERA, we take utmost care in manufacturing and packaging our glassware to ensure it reaches you safely. Please review our comprehensive shipping, replacement, and support policies below.

Where do you ship to?

We try to make sure that every person who is part of YERA Glassware is able to order online from our website. If for any reason, your pin code is out of our delivery area, please do contact us and we will try to see if we can service you using a local courier. You can check if we service your pin code using our pin code checker on the product detail page. We currently do not ship our products internationally - if you are located outside India, and you would like to place an order with us, please contact us on shrenoglass@alembic.co.in, and we will try to fulfil your order.

Is COD available for my location?

We currently only take prepaid orders through UPI /Netbanking /Credit or Debit Cards. If you face any issues in making the payment online, please contact us on shrenoglass@alembic.co.in so we can help you process the order.

What are your shipping charges?

We provide free shipping for all orders over Rs. 1500. For any orders under Rs. 1500, we charge a nominal shipping fee of Rs. 100.

How long will it take for my YERA order to reach me?

Your order will ship within 48-72 business hours of it being placed. It usually takes a maximum of 10-14 business days for the order to reach the final destination. However, we are dependent on our courier partners, and due to circumstances out of our control, there might be unforeseen delays. We do our best however, to ensure that your order reaches you at the earliest possible - we are as excited about you using our products as you are about receiving them!

How can I view the status of my order?

You will receive updates on either SMS / Email / WhatsApp confirming your order, payment and address details.

Once your order has been processed, you will receive a notification confirming that your order has been shipped. This will also include the carrier and tracking information as well as a link to the Courier website which would display the estimated delivery date of your order

Taking delivery of your order:

Upon delivery, please inspect the packaging for any damage. Do not accept the order if the box looks physically damaged or tampered with.

Please note that the products should be inspected within 24-hours of receipt. You will be deemed to have accepted the products unless you have notified us of any damage within 24 hours after receipt of the products. YERA shall not be liable for any damage caused after the order has been delivered to you.

Unlikely shipping delays:

If for any reason there is an unforeseen delay in shipping your order, we will make every attempt to let you know in advance via the contact details mentioned in your order.

In the unlikely event that we are not able to ship your order completely within 7 days of the order, we shall notify you about the same and seek your confirmation on shipment of available products in your order. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment.

What happens when my order is delayed or marked RTO?

We partner with leading third-party Shipping & Courier Services to deliver your orders. While we strive to ensure timely delivery, unexpected transit delays may occasionally occur due to weather conditions, logistical challenges, or regional restrictions.

Please note: Delivery delays do not account for or entitle an order to a cancellation or refund.

If a package is returned to our warehouse (RTO) due to an incorrect/incomplete address, a fake phone number, repeated customer unavailability, or delivery refusal, a team member may reach out to you.

A fresh delivery will be arranged; however, YERA reserves the right to charge additional shipping fees for re-shipping RTO packages caused by customer error.

If you require the order urgently following an RTO status, please immediately connect with our support team via call or email.

Non-Receipt of "Delivered" Orders:

In the rare event that your order is marked as “Delivered” by the courier partner but you have not received it, you must notify us via email or phone within 24 hours of the delivery notification.

We cannot initiate investigations with courier partners or entertain claims for missing packages after this 24-hour window has closed.

Order Cancellations:

Orders can only be cancelled within 24 hours of placement, provided they have not yet been dispatched. Once an order is handed over to our courier partner, cancellations are strictly not permitted.

Replacement Policy

What is your replacement policy?

All items sold on have a 24-hour replacement policy. Please check the conditions applicable to the product you wish to purchase before making the purchase. You can place a replacement request by dropping an email on shrenoglass@alembic.co.in.

What are the conditions for the replacement policy?

24-hour Replacement Policy:

• An item is eligible for free replacement within 24-hours of delivery, in the unlikely event of a damaged or incorrect item delivered to you. If we are unable to replace the item satisfactorily, the incorrect / damaged item will be eligible for a refund.

• Please keep the item in its original condition, with an undamaged brand outer box and MRP panel intact.

• We may contact you to ascertain the damage or issue in the product prior to issuing replacement/refund.

• Please note that any damage caused due to usage will not qualify for replacement.

• Refunds will be processed once the item is received by the warehouse, within 7 days of the receipt of the product at the warehouse. 

Following shall not be eligible for replacement or refund:

• Damages due to misuse of product.

• Damages due to exposure to extreme temperature fluctuations.

• Damages caused by using glassware in microwaves or ovens.

• Products with tampered product code.

• Any product that is returned without all original packaging.

• Any packaging that is returned without original number of pieces in a set.
• Minor variations in glass clarity, weight, or tiny air bubbles, which are inherent to the glassware manufacturing process and do not qualify as manufacturing defects.

How long does the refund process take?

The refund process can take up to 7-8 business days after we receive the returned product. For all eligible refunds we will refund the amount to the same mode of payment as used during checkout.

Strict “No Refund” Policy (Exchanges Only)

• Refund Eligibility: A monetary refund is only possible if an item ordered by you is out of stock or otherwise unavailable from our end.
• Replacements & Alternatives: In all other scenarios (such as verified transit damage), the product will exclusively be replaced with a fresh piece of the same item.
• If the damaged or returned item is out of stock, you will be requested to select an alternative product of an equivalent value. In the event that a suitable alternative cannot be agreed upon, a monetary refund may be issued at the sole discretion of YERA Glassware.

Broken Items

Should an item be received broken, please raise a Return Order from your YERA account, within 24 hours of receiving your order, mentioning your order number and name and a video clearly showing it. The video must show the shipping label and the discovery of the damage with the date of recording. We will replace the ordered item at our cost.

Mindful Purchases & Return Eligibility

We provide detailed product descriptions, dimensions, capacity information, material details, and product images for every product. Hence, we encourage customers to carefully review all product specifications before placing an order.

To reduce breakage during return transit and minimise our carbon footprint, we do not accept "change of mind" returns once a product is delivered in good condition.

Therefore, requests for replacement, return, or refund due to personal preference or misunderstanding of product size/capacity are not be eligible under our policy.

If you have any questions about a product’s size, capacity, or quality, please contact us at the email address provided before ordering.

Customer Support & Escalations

We are here to assist you with any concerns regarding your order. To help us serve you better, please note our operational timelines:

• Customer Hotline: Our helpline is available from 10:00 AM to 6:30 PM (IST), Monday to Friday (excluding National and Gazetted Holidays).
• Email Response Turnaround: We aim to respond to all email inquiries within 72 business hours.
• Emergencies: In case of an urgent inquiry or time-sensitive escalation (such as an urgent RTO re-delivery), kindly reach out to us directly on our customer hotline number rather than email.

Note: Any claim without a picture will not be valid. For any questions, please feel free to contact us on shrenoglass@alembic.co.in or call us at 0265 663 7776 (10 am - 6.30 pm / Mon-Fri only).